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Terms of service
Terms of Service
Last Updated: July 2026
Welcome to Coachella Valley Coffee.
These Terms of Service ("Terms") govern your access to and use of our website, products, subscriptions, wholesale services, and any other services we provide through our online store. By visiting our website or placing an order, you agree to these Terms.
If you do not agree with these Terms, please do not use our website or services.
Our Commitment
At Coachella Valley Coffee, we're passionate about providing freshly roasted coffee and excellent customer service. We work hard to source exceptional coffees from producers who follow responsible and sustainable farming practices whenever possible.
Our goal is to make ordering coffee simple, enjoyable, and reliable for every customer.
Products & Availability
We strive to provide accurate descriptions, pricing, and product images.
Because coffee is an agricultural product, availability may change due to seasonal harvests, crop conditions, or supply availability. Occasionally, products may become unavailable after an order is placed.
If this happens, we'll contact you to discuss a suitable replacement or issue a refund if necessary.
We reserve the right to update product offerings, pricing, packaging, or availability without prior notice.
Orders
By placing an order, you confirm that the information you provide is accurate and complete.
We reserve the right to refuse or cancel any order if we suspect fraud, unauthorized activity, pricing errors, or circumstances beyond our control.
If payment has already been processed for a canceled order, any applicable refund will be issued to your original payment method.
Shipping
We process orders as quickly as possible.
Delivery estimates provided during checkout are estimates only and are not guaranteed.
Once an order has been transferred to the shipping carrier, delivery times are the responsibility of the carrier.
Additional details regarding shipping can be found in our Shipping Policy.
Returns & Refunds
Due to the perishable nature of our coffee products, we generally do not accept returns.
If your order arrives damaged, contains the wrong item, or is missing products due to our error, please contact us within seven (7) days of delivery so we can review the issue and provide an appropriate resolution.
Please refer to our Return & Refund Policy for complete details.
Coffee Subscriptions
Customers enrolled in a coffee subscription authorize recurring charges according to the subscription plan they select.
Subscriptions may be modified, paused, or canceled before the next billing cycle. Once a subscription order has been processed or shipped, it is subject to our standard Return & Refund Policy.
Wholesale Customers
Wholesale accounts may be subject to additional pricing, payment terms, and purchasing requirements agreed upon separately.
Unless otherwise stated in a wholesale agreement, these Terms also apply to wholesale purchases made through our website.
International Orders
We currently serve customers within the United States and may expand to additional countries, including Canada.
International customers are responsible for any customs duties, taxes, brokerage fees, or import charges required by their country.
Delivery times for international shipments may vary due to customs processing.
Intellectual Property
All content on this website—including our logo, branding, product photography, text, graphics, and other materials—is the property of Coachella Valley Coffee or its licensors and may not be copied, reproduced, or used without our written permission.
Customer Reviews
Customers are welcome to submit honest reviews based on their experience.
By submitting a review, you grant Coachella Valley Coffee permission to display your review on our website and marketing materials.
We reserve the right to remove reviews containing offensive language, false information, spam, or content unrelated to the product.
Limitation of Liability
To the fullest extent permitted by law, Coachella Valley Coffee shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our products or services.
Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business practices, products, legal requirements, or website functionality.
Any updates will become effective when posted on this page.
Contact Us
If you have questions regarding these Terms of Service, please contact us:
Mailing Address:
Coachella Valley Coffee
P.O. Box 580851
North Palm Springs, CA 92240
United States
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