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Refund policy
Return & Refund Policy
Last Updated: September 2026
At Coachella Valley Coffee, we take pride in roasting and delivering fresh, high-quality coffee. Because coffee and many of our other products are food items, and because our coffee is roasted to order whenever possible, we generally do not accept returns or exchanges.
If something is wrong with your order, however, we want to make it right.
Order Cancellations
Customers may submit a cancellation request within 1 hour of placing an order, provided the order has not already been fulfilled or shipped.
Cancellation requests may be submitted through your customer account or order status page when available.
Submitting a cancellation request does not guarantee that the order will be canceled. All cancellation requests are reviewed before approval.
Because our coffee is roasted to order and may enter preparation shortly after purchase, we may be unable to cancel an order once roasting, grinding, packing, or fulfillment has begun.
If your cancellation request is approved, any applicable refund will be issued to the original payment method.
Returns & Exchanges
Due to the perishable nature of coffee and other food products, we do not accept returns or exchanges once an order has been shipped or delivered.
We are unable to accept returns for reasons such as:
-Ordering the wrong coffee, size, grind, or product
-Changing your mind after the order has been processed
-No longer wanting the product
-Personal taste preferences
Please review your order carefully before completing checkout.
Incorrect, Damaged, or Missing Items
If we made a mistake with your order, or if your order arrives damaged or incomplete, please contact us within 7 days of delivery.
Examples include:
-You received the wrong coffee or product
-An item is missing from your shipment
-Your order was damaged during shipping
-You received an incorrect grind size or product due to our error
Please email us at:
Please include:
-Your order number
-A brief description of the issue
-Photos of the product and packaging when applicable
After reviewing your request, we will work with you to determine an appropriate resolution.
Depending on the situation, we may replace the incorrect item, send a missing item, replace a damaged product, or provide another appropriate resolution.
Refunds
Refunds are generally not provided for perishable products once they have been fulfilled or shipped.
However, refunds may be issued at our discretion in situations such as:
-We are unable to fulfill your order
-A product becomes unavailable after purchase
-A duplicate order was placed
-An approved cancellation request is received before fulfillment
-Other exceptional circumstances approved by Coachella Valley Coffee
If a refund is approved, it will be issued to the original payment method.
After a refund is processed by us, your bank or financial institution may require several additional business days for the funds to appear in your account.
Coffee Subscriptions
Subscription changes and cancellations are subject to the terms shown at the time of purchase.
When available, customers may manage eligible subscription settings through their customer account or subscription portal.
Requests to modify or cancel a future subscription order should be submitted before that order begins processing.
Once a subscription shipment has been processed, roasted, fulfilled, or shipped, it is subject to the same cancellation, return, and refund terms as other coffee orders.
Prepaid subscription plans may be subject to additional terms presented at the time of purchase.
If you need help with a subscription, please contact:
Wholesale Orders
Wholesale purchases are subject to the terms agreed upon with each wholesale customer.
If there is an issue with a wholesale order, please contact us as soon as possible so we can review the situation and determine an appropriate resolution.
Wholesale returns, replacements, refunds, and cancellations may be handled differently from standard retail orders depending on the customer agreement and circumstances.
Shipping
Coffee is roasted to order whenever possible.
Most orders are prepared and shipped within 2 business days, Monday through Friday, excluding holidays.
Express shipping options may be available at checkout for eligible orders. Selecting an expedited shipping service shortens transit time after the order ships but does not bypass our roast-to-order preparation time.
Orders placed late in the week, on weekends, or on holidays may begin processing on the next business day.
International Shipping
We do not currently offer international shipping.
At this time, orders placed through our website are available for shipping within the United States only.
Contact Us
If you have questions about an order, cancellation, return, refund, or subscription, please contact us.
Mailing Address:
Coachella Valley Coffee
P.O. Box 580851
North Palm Springs, CA 92240
United States
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