Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for choosing Coachella Valley Coffee! Every order is important to us, and we work hard to roast, pack, and ship your coffee as quickly and carefully as possible.

Order Processing

Most orders are processed within 1–3 business days after payment is received.

During holidays, special promotions, or periods of high order volume, processing times may be slightly longer. If there is a significant delay, we'll contact you using the email address provided with your order.

Please note that processing time is separate from shipping time.

Shipping Methods

We ship orders using trusted carriers such as USPS, UPS, or other available shipping providers.

Available shipping options and estimated delivery times will be displayed during checkout based on your shipping address.

Shipping Confirmation & Tracking

Once your order has shipped, you'll receive a shipping confirmation email that includes your tracking number so you can monitor your package's progress.

Shipping Address Accuracy

Please double-check your shipping address before completing your order.

We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete shipping information provided at checkout.

If you notice an error after placing your order, contact us immediately at hey@coachellavalleycoffee.com. We'll do our best to update your address before your order ships.

Lost, Stolen, or Delayed Packages

Once your package has been accepted by the shipping carrier, delivery is under the carrier's control.

If your package appears to be lost, delayed, or marked as delivered but cannot be located, please contact the shipping carrier first.

If you still need assistance, reach out to us at hey@coachellavalleycoffee.com, and we'll do our best to help you resolve the issue.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

  • Your order number

  • Photos of the damaged package and products

  • A brief description of the issue

We'll review your request and work quickly to provide an appropriate resolution, including replacement of damaged items when applicable.

Incorrect or Missing Items

If you receive the wrong item or something is missing from your order, please notify us within 7 days of delivery.

We'll review the issue and, if the mistake was ours, we'll send the correct item or replace any missing products as quickly as possible.

Coffee Subscriptions

Subscription orders are processed automatically according to the schedule you selected.

Changes, pauses, or cancellations must be made before your next billing date to avoid processing the upcoming shipment.

Once a subscription order has been processed or shipped, it follows the same shipping and return policies as all other orders.

Wholesale Orders

Wholesale orders may have different processing times depending on order size, product availability, and shipping arrangements.

If you're a wholesale customer with questions about shipping, please contact us directly, and we'll provide estimated fulfillment and delivery timelines.

Canadian & International Shipping

We currently ship throughout the United States and may offer shipping to Canada.

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges required by their country.

International delivery times may vary due to customs processing and local postal services.

Shipping Rates

Shipping costs are calculated during checkout based on your shipping address, package weight, and selected shipping method.

We offer FREE standard shipping on all retail orders of $49 or more (before applicable taxes and fees).

Orders below $49 will be charged the applicable shipping rate shown during checkout.

From time to time, we may offer additional shipping promotions or special offers. Any promotional shipping terms will be clearly displayed on our website.

Contact Us

If you have questions about your shipment or need assistance with an order, we're happy to help.

Email:
hey@coachellavalleycoffee.com

Mailing Address:
Coachella Valley Coffee
P.O. Box 580851
North Palm Springs, CA 92240
United States