Cancellation policy

Purchase Options Cancellation Policy

Some products in our store may be offered as subscriptions or prepaid subscription plans. This policy explains how those purchases can be changed or canceled.

Subscriptions

When you purchase a subscription, you will receive repeat deliveries based on the frequency and duration selected at the time of purchase.

Your payment information is stored securely. Depending on the subscription option selected, you may either be charged for each scheduled delivery or pay for the subscription in advance.

Some subscriptions may renew automatically. If you do not want a subscription to renew, you may cancel it before the next scheduled renewal or billing date.

You can manage eligible subscription settings through the link provided in your order confirmation email or through your customer account when available.

Changes or cancellation requests should be submitted before the next subscription order begins processing.

Once a subscription order has entered processing, roasting, grinding, packing, fulfillment, or shipment, it may no longer be eligible for cancellation.

Prepaid Subscription Plans

Some Coachella Valley Coffee subscriptions are paid in advance for a set subscription period.

Because prepaid plans are paid upfront, cancellation or refund requests may be handled differently from standard recurring subscriptions.

Any cancellation, modification, or refund request for a prepaid subscription plan will be reviewed according to the terms shown at the time of purchase.

Once a scheduled shipment from a prepaid subscription has entered processing, roasting, grinding, packing, fulfillment, or shipment, that shipment may no longer be eligible for cancellation.

Returns and Refunds

Subscription purchases are subject to our Return & Refund Policy.

Refunds are not guaranteed and may be issued at our discretion depending on the circumstances and the status of the order.

If a refund is approved, it will be issued to the original payment method.

Need Help?

If you need assistance with a subscription, please contact us at:

hey@coachellavalleycoffee.com